American Airlines, eBay, General Electric, United Healthcare, Volvo
Optimized the way Germain APM captures, reconstructs and replays User Session(s) browsing a web application (built in HTML/JS such as AngularJS, ReactJS, Salesforce.com, Siebel OUI, etc). Along with less monitoring overhead, smaller transfer size, and improved replay efficiency, this re-design helps address a number of bugs that were noticed on a number of browsers/versions (often, the Replays of User Sessions were missing portion(s) of the user scenario, or were inaccurate, etc).
No need to call the end-user (employee, partner, customer,...) to understand what he/she did while he/she was browsing your eCommerce, CRM or ERP business application. You can instead visualize the exact scenario of that real user. Visualization/Replay session includes mouse moves, mouse clicks, user typed or selected data, user error, etc
Any HTML and/or JS technology such as:
- Siebel CRM (OUI)
- SalesForce.com (Classic and Lightning)